Pennyjane Lingerie Terms & Conditions
PAYMENT
We accept most major credit and debit cards including Visa, Mastercard, Delta and Maestro. Currently we do not accept Diners Card or Amex.
Penny Jane Lingerie will only charge for goods once the items ordered have been despatched. If there are any items on your order which are not in stock you will not be charged for them until they have been despatched to you. You will be advised by e-mail as soon as possible if your order is delayed or we are unable to complete it. If a delay does occur then we will give you an estimated delivery date for that item.
If you do not want to enter your credit card details on the website, proceed with your order as normal, but when asked for your credit card details, select Fax/Phone. You do not need to enter any credit card details. Complete the order, then fax or phone us with your credit card details on (to be added later) quoting the order number on your confirmation e-mail.
Penny Jane Lingerie will not pass on your e-mail address or any of your details to any other person or company.
DELIVERY
Orders will be despatched as soon as possible subject to payment acceptance and availability of stock. If there are any delays we will inform you by e-mail or phone as soon as possible.
Delivery will be within 3-5 working days.
Postage and Packing charges for UK orders are £1.95, for Europe £4.50 and £6.95 for Rest of World. All items are despatched first class. Items are sent ‘Recorded Delivery’ in the UK and a similar service is used for Europe and the Rest of the World.
We ship to most countries in the World. Please ‘Contact Us’ if you have any queries.
VAT at 17.5% is included in the purchase price of all items within the EEC. For items sent outside the EEC we will deduct the relevant tax once your order is received and inform you by e-mail of the amended amount. Please note that all orders sent to USA and the Rest of World may be subject to local import duties and taxes; these charges plus any charges for Customs Clearance must be borne by you, the customer.
POSTAGE IS FREE FOR ANY ORDER OVER £150.
RETURNS
Penny Jane Lingerie is happy to exchange or refund items provided they are returned to us within 14 days of the invoice date at the customers’ expense. All items must be unworn, unwashed, with all tags and labels still attached and in their original packaging. Please note that charges for postage of gift boxes will not be refunded.
To return any items for exchange/refund please complete the returns form and attach the returns label to your parcel.
On receipt of the goods we will process your exchange/refund as soon as possible.
GIFT WRAPPING/BOX
If you would like your items to be gift wrapped please inform us
when placing your order. The charge for gift wrapping is £2.95.
